Refund & Credit Policy

Thank you for choosing Testclap AI. We aim to provide affordable and accessible competitive exam preparation tools on a transparent credit-based model.

1. Free Practice Credits & Paid Credit Plans

• Free Trial Credits: Every new user receives complimentary free credits (e.g., 20 free trial credits) upon registration to test our AI question generator and live mock exams.
• Paid Top-Up Plans: Additional practice credits can be purchased through our affordable credit packages.

2. Refund Policy

Due to the instant digital nature of AI question generation and server computational costs:

• Purchased credit plans are non-refundable once credits have been used.
• If a transaction fails or payment is deducted without credit allocation, please contact our support team within 7 days with your transaction receipt. We will manually credit your account or initiate a refund.

3. Cancellation Policy

Since Testclap AI operates on pay-as-you-go credit packages rather than recurring monthly subscriptions, there are no recurring hidden auto-debit charges. You have total freedom over when to top up.

4. Contact Support

For payment issues or billing inquiries, reach out directly to our management team: